There are two potential causes for freezing / buffering.
1. Client side – The quality of IPTV service is dependents upon your internet connection, your wifi speed, and your streaming device. To minimize the impact of any potential issue with wifi connection between your device and the internet router/modem, connect your device directly to the router with an Ethernet cable and rebooting your device. Your device might not have enough memory (RAM) and/or CPU to handle the streaming service. It is advisable to get a fairly new device to take full advantages of the high quality streaming service.
2. Server side – We strive to be the leader in IPTV when it comes to reliability and quality. However, we may occasionally experience technical issues with our host that cause some channels to go down or freezing/buffering issues. Please be patient and resist the urge to email us immediately as we do monitor the server and are aware of problems as they arise. If the problem persist feel free to contact us.
Because we don’t own and have access to those streaming servers, we do not have the ability to troubleshoot and resolve server’s issues. We solely rely on our hosting provider to fix the issue when it happen